Privacy Policy


At Prowner we are committed to processing your data in accordance with data protection laws. We do not sell or distribute your data to third parties.

Prowner Ltd collects certain information or data about you when you use our web application.

We collect:

Your email address and specific address information relating to the properties that you add within the Prowner web application.

Your Internet Protocol (IP) address, and details of which version of web browser you used.

Information on how you use the site, using cookies and page tagging techniques.

This data can be viewed by authorised people within Prowner Ltd and by authorised suppliers to:

Monitor the effectiveness and performance of the web application to ensure a positive user experience.

Gather feedback to improve our services.

Respond to support requests.

Send email alerts to users as part of the functionality of the application.

As part of the function of the Prowner web application it puts the user in control of managing further data that relates to a Property such as bookings, documents/files or individual contact details. The user accepts that our privacy policy does not cover this data in any scope beyond that which is mentioned above.

Payment information

All payment details are managed by our secure payment gateway partner in strict accordance with the required guidelines for handling secure information. Their privacy policy can be found here: https://stripe.com/gb/privacy

Disclosing your information

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Distribution of your data is only at your own initiative, for example the posting of booking availability on your public calendar.

Disclosure of your data will only be actioned when requested by court or government order.

Control of your data

Any Prowner user can contact us to request access to their data, to change it or to destroy it. For requests of this nature please Email our Data Privacy Officer: dpo@prowner.com.

Where your data is stored

We store your data on secure servers in London.

Keeping your data secure

Whilst we a secure HTTPS protocol, sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it.